Terms and condition

These regulations define the rules for making purchases in the online store run by the Seller at https://firstwheel.eu

The seller is Firstwheel Nordic OÜ, Reg nr 13095427, Paldiski mnt 19a, Tallinn,

Direct contact with the Service Provider can be obtained by calling +447441425850 or by using the e-mail address – support@firstwheel.eu

§ 1 Definitions
Regulations – regulations of sale using means of distance communication and the provision of electronic services of the online store https://firstwheel.eu. The regulations are the regulations referred to EU law.
Firstwheel Nordic OÜ Online Store (Seller) – a website available at https://firstwheel.eu through which the Customer can purchase the Product.
Customer (Buyer) – a natural person who is at least 13 years of age, and in the case of minors, the consent of the legal representative is required, as well as a legal person and an organizational unit that is not a legal person, which special provisions grant legal capacity, and which or intends to place an Order or uses other services of the Firstwheel Nordic OÜ Online Store.
Subject of the Agreement – goods listed and described on the website of the Firstwheel Nordic OÜ Online Store. The Seller shall make every effort to ensure that the offer presented on the Store’s website is up-to-date. However, if some of the ordered goods were not available, the Seller undertakes to immediately inform the Buyer about the situation by phone or e-mail.
Goods – a movable item covered by the Sales Agreement.
Product – Goods presented in the Firstwheel Nordic OÜ Online Store.
Sales Agreement – an agreement for the sale of products within the meaning of the Civil Code, concluded between the Service Provider and the Customer, using means of distance communication (including by phone).
Party – Service Provider and Customer.
Firstwheel Nordic OÜ Store website – each page or subpage located at https://firstwheel.eu
Order – the Customer’s declaration of will regarding the conclusion of a distance sales contract via the Firstwheel Nordic OÜ Online Store, clearly specifying the type and quantity of the ordered Products.

§ 2 General rules
The condition for placing an order in the Firstwheel Nordic OÜ Online Store by the Buyer is to read these Regulations and accept its provisions during the execution of the order.
The Firstwheel Nordic OÜ Online Store conducts retail sales via the Internet.
All products offered in the Firstwheel Nordic OÜ Online Store are brand new, free from physical and legal defects, and have been introduced to the EU market in a manner consistent with applicable law.
As part of the technical requirements necessary for cooperation with the ICT system used by the Firstwheel Nordic OÜ Online Store to make purchases, the Customer should have an active e-mail account (e-mail) and a device connected to the Internet.

§ 3 Placing orders
All prices listed on the Firstwheel Nordic OÜ Online Store website are gross prices (including VAT). The given prices of individual goods do not include shipping costs.
Orders are accepted via the website or by e-mail.
Orders can be placed 24 hours a day, 7 days a week throughout the year.
The order is successfully placed if the Buyer correctly completes the order form and correctly provides contact details, including the exact address to which the goods are to be sent and the e-mail address.
In the event that the data provided by the Buyer is not complete, the Seller will contact the Buyer. If it is not possible to contact the Buyer, the Seller has the right to cancel the unrealized order.
The buyer agrees to issue and send electronically, to the e-mail address provided by him, an electronic image of settlement documents, in particular, such as: VAT invoices with attachments, corrective VAT invoices with attachments and forms. This consent also entitles the Seller to issue and send VAT invoices in electronic form, in accordance with the EU law.
When placing the order, the Buyer agrees to place personal data in the database of the Seller’s Online Store for processing in connection with the implementation of the order. The buyer has the right to inspect their data, correct them and request their removal.
After the Customer places an effective order, he will receive an automatic response from the Store (in the form of an e-mail) confirming the acceptance of the order.
The Seller proceeds to the execution of the order as soon as the payment is credited to the Seller’s bank account or to the Seller’s PayPal account (specified in the order confirmation), or immediately upon placing the order.
After completing the order by the Firstwheel Nordic OÜ Online Store, the Customer will receive (in the form of an e-mail) confirmation of sending the order along with the tracking number.
In individual cases, the Firstwheel Nordic OÜ Online Store reserves the right to postpone the shipment date or cancel the order if the offered product has been sold out or when the last item of goods is in the Store’s stock, which in the opinion of the Seller is not wholesome. In this situation, the Seller will contact the Customer via e-mail and propose to ship the order at a later (precisely indicated) date. If the customer agrees to postpone the date, the order will be shipped at a later date. Otherwise, the Seller will cancel the order and refund the full amount.

§ 4 Delivery terms
The ordered goods are sent to the address indicated in the order form. The store will inform the customer immediately about an incorrectly completed order form, which prevents or may delay the shipment.
The ordered goods are delivered by specialized courier companies.
The shipment with the goods will be sent according to the date specified for each product on the website.
When selecting the “bank transfer” payment option, the time of crediting the funds to the store’s bank account (usually 1-2 business days) should be added to the time specified on the website.
The buyer is charged for delivery (shipping). The amount of fees depends on the place of delivery, the weight of the ordered goods and the method of payment. The value of delivery costs is calculated individually in the order summary, even before the order is approved by the Buyer.

§ 5 Payment
A receipt or a VAT invoice is issued upon individual request. An application for a VAT invoice should be submitted by marking the “Invoice” field in the Order summary.
For some types of assortment, the Seller reserves the right to limit the payment method by excluding selected payment options on the website.
Payment for the order placed must be made within 48 hours. If the payment is not made within this time, the Seller has the right to cancel the order in question.

§ 6 Receipt of goods
Deliveries are made within the territory of the EU and abroad.
Before collecting the parcel from the post office or from the courier, check that the packaging has not been damaged during transport. In particular, pay attention to the condition of the tapes attached to the package. In the event that the packaging of the parcel is damaged or the tapes are broken, do not accept the parcel and prepare a damage report in the presence of the courier and contact the seller as soon as possible to clarify the matter. Lack of confirmation by the courier of irregularities in the condition of the shipment upon receipt may have a negative impact on the result of considering the Customer’s complaint regarding damage or non-compliance with the quantity of ordered goods.

§ 7 Withdrawal from the contract and refund rules
A consumer who has concluded a distance contract has the right to withdraw from the contract without giving a reason by submitting an appropriate declaration of resignation in writing or via e-mail to the address support@firstwheel.eu
However, it is limited in time and is due within 14 days – legal basis: EU law. This deadline is a deadline and is counted from the date of delivery of the item. To meet this deadline, it is enough to send the Seller’s statement before its expiry.
Goods returned in this mode will be accepted when they are fully complete and have no traces of use.
In the event of exercising the right to withdraw from the contract, the returned goods together with the purchase document should be returned at their own expense to the address of the Seller’s seat – Firstwheel Nordic OÜ Paldiski mnt 19a, Tallinn,
The seller has 14 days from the date of receipt of the resignation to respond to the content contained therein. After 14 days from the date of receipt of the statement, the return is considered approved, unless the seller responded to the content of the statement before the expiry of this period.
If the statement is accepted, the amount of the subject of the order shall be refunded within 14 days to the indicated bank account provided by the consumer or by online transfer to the PayPal account from which the Buyer originally made the payment.

§ 8 Complaints
Regardless of the statutory right to withdraw from the contract, the Seller is liable to the Customer who is a consumer for physical or legal defects of the goods (warranty).
A complaint may be submitted within 2 years from the delivery of the goods to the Customer who is a consumer, but no later than 2 months from the moment the goods proved to be defective.
Such a complaint should be reported in writing and sent by e-mail support@firstwheel.eu or by post to the following address: Firstwheel Nordic OÜ Paldiski mnt 19a, Tallinn,
The basis for considering the complaint is the confirmation of the purchase of goods in the Firstwheel Nordic OÜ Online Store. Identification of the Buyer is made on the basis of the order number.
If the complaint is accepted under the warranty, the Consumer has the right to demand a price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the Buyer replaces the defective product with a defect-free one or removes the defect.
A complaint under the warranty is considered within 14 days from the date of its receipt by the Seller. If the Seller does not respond to the Customer’s request within 14 days from the date of receipt of the complaint, it should be assumed that he considered the request justified.
The repaired or replaced product is sent to the Customer at the expense of the Store. The store does not accept any parcels sent COD.
If the delivered product does not meet the warranty requirements, the customer will be informed immediately. The guarantee and warranty do not cover damage caused by improper installation, damage caused by an accident or normal wear and tear.
Please check the package upon delivery. If it is found that the received goods are deficient or have been mechanically damaged, please request the courier to draw up a damage report (this is his responsibility) and to leave you with one copy of the damage report (it is important that it occurs on the day of delivery) and inform the Store immediately Internet Firstwheel Nordic OÜ in order to solve the problem as quickly as possible.

§ 9 Privacy policy and personal data protection
The Service Provider is the administrator of databases of personal data provided by customers of the online store in connection with purchases.
Personal data is used to implement sales contracts, and therefore may be transferred to entities responsible for the delivery of purchased goods to the customer. Customers have the right to access their data and to correct it.
The purchase of products available in the Firstwheel Nordic OÜ Online Store means that you have read these Regulations and consent to the processing of personal data in order to complete the order.
Detailed information on the privacy policy and cookies is available at the Firstwheel Nordic OÜ Online Store https://firstwheel.eu/privacy-politics/

§ 10 Final provisions
Agreements concluded by the Seller are concluded in English.
Consolidation, protection and disclosure of the essential provisions of the Agreement for the Provision of Services by Electronic Means takes place by sending a message to the e-mail address provided by the Customer.
Consolidation, security, disclosure and confirmation to the Customer of the essential provisions of the concluded Sales Agreement takes place by sending the Customer an e-mail confirming the placed Order and by attaching a proof of purchase to the shipment containing the Product. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Online Store.
The Seller informs that using the Online Store via a web browser, including placing an order, may be associated with the need to incur the costs of connecting to the Internet (data transmission fee), in accordance with the tariff package of the service provider used by the Customer.
Settlement of any disputes arising between the Seller and the Customer who is a consumer within the meaning of EU law, is subject to the competent courts in accordance with the relevant provisions of the Code of Civil Procedure.
Settlement of any disputes arising between the Seller and the Customer who is not a consumer within the meaning of EU law, is subject to the court having jurisdiction over the seat of the Seller.
Date of publication of the regulations on January 16, 2021.